TERMS AND CONDITIONS

Effective date: 2026-03-19 Last updated: 2026-04-19

Preamble: single-operator structure and no Data Protection Officer

Luminibus S.r.l.s. socio unico is a single-person company. The sole director and sole shareholder is the only natural person involved in operating the Service. No Data Protection Officer (DPO / RPD) has been designated, as none of the conditions of Article 37(1) GDPR are triggered at current scale; the internal memorandum recording this determination is available on request at privacy@selv-a.com. The privacy contact point is privacy@selv-a.com; the certified corporate email address (PEC) is luminibus@legalmail.it.

Where these Terms use the first person plural (“we”, “us”, “our”), this is linguistic convention for readability and does not imply the existence of additional staff, a dedicated privacy team, a Data Protection Officer, or any third-party personnel beyond the Processors and AI Providers named in the relevant chapter.

Chapter 1: Purpose and acceptance

1.1 Purpose

These Terms and Conditions (“Terms”) govern your access to and use of the Selv-a Service.

1.2 Scope

The Service may be offered globally. Mandatory consumer protection laws and local legal requirements may apply depending on where you live.

1.3 Acceptance

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1.4 Contact

Company: Luminibus S.r.l.s. socio unico (società unipersonale)

Registered office: Via Papa Giovanni XXIII, 8, 27052 Godiasco Salice Terme (PV), Italia

Codice fiscale / P. IVA: 03034600183

REA: PV 340161 — Registro delle Imprese di Cremona-Mantova-Pavia

Share capital: € 2.000,00

PEC: luminibus@legalmail.it

Support: support@selv-a.com

Legal: legal@selv-a.com

Privacy: privacy@selv-a.com

Data Protection Officer: no DPO has been designated — see the Privacy Policy Preamble and Chapter 1.5 for the determination.

Chapter 2: Definitions

“You” means the natural person accessing the Service, whether as a visitor, a registered user, or a recipient of content shared with you.

“Service” means the Selv-a mobile application, any associated websites or landing pages, AI-powered features, personalization features, safety systems, sharing features, and related services provided by Luminibus S.r.l.s. socio unico (“Selv-a”, “we”, “us”).

“User Content” means content you submit to or through the Service, including prompts, guided-reflection answers (multiple choice, scales, and open text), journal entries, mood check-ins, self-reported emotional states, feedback and ratings, content you choose to share (including compare links, group comparisons, and share cards or postcards), and any profile photo you upload. User Content may include Personal Data and, if you provide it, special category data under Article 9 GDPR (see Privacy Policy §4.5).

“Outputs” means content returned by the Service, including AI-generated responses, reframes, follow-up questions, insights, summaries (including auto-generated titles), personality portraits, pathway recommendations, and safety suggestions.

“AI Providers” means the third-party providers of AI models and APIs that Selv-a uses to generate Outputs or support safety features. At the effective date of these Terms, the AI Providers are:

(a) OpenAI Ireland Limited (One Dockland Central, Guild Street, North Dock, Dublin 1, Ireland), the contracting entity for users located in the European Economic Area, the United Kingdom, and Switzerland; and OpenAI, L.L.C. (San Francisco, California, USA), the contracting entity for users in the rest of the world; and

(b) Anthropic, PBC (San Francisco, California, USA).

Selv-a may add, remove, or change AI Providers as described in §4.3 and §10.4. The current per-feature routing is documented in the AI Notice (Chapter 2 thereof).

“Third-Party Services” means AI Providers, app stores, login providers, analytics and measurement vendors, and other vendors used to provide or support the Service.

Chapter 3: Eligibility and account registration

3.1 Age eligibility

You must be at least 17 years old to use the Service.

3.2 Account information and security

You must provide accurate information and maintain the security of your account. You are responsible for all activity on your account and for safeguarding your credentials.

Chapter 4: Service description and tiers

4.1 Service description and access tiers

The Service is offered on a freemium basis. You can register and use core features without payment. Selv-a also offers paid subscription tiers (currently Selv-a Plus and Selv-a Pro) that unlock additional features, higher usage limits, and premium content. The features included in each tier, the reference prices, billing frequency, auto-renewal behaviour, and cancellation rules are set out in the App Store Disclosures Pack (§8.1 and §8.2) and in the in-app paywall. Prices shown in the app or store may vary by country and are set by Apple App Store or Google Play. Taxes may apply depending on your location.

4.2 Changes to the Service

We may change features, introduce new tiers, remove features, or modify limits, including to improve quality, safety, or performance.

4.3 Testing, experiments, and changes to features

We may run tests and experiments to improve the Service, including but not limited to:

A/B tests and variant tests of user-facing copy, prompts, flows, content cards, onboarding, and email messages
routing changes, including switching which AI Provider handles a given feature, and changes to retrieval and personalization logic
changes to recommendation algorithms, default settings, pricing experiments permitted under applicable consumer-protection rules, and feature-flag rollouts to subsets of users.

We use aggregated, pseudonymised, and non-content signals to measure results where possible, consistent with the Privacy Policy. We do not use your User Content to improve AI Provider models, except as described in §10.4.

4.4 Your responsibility for reliance

You are responsible for verifying that the Service meets your needs before relying on it for any purpose.

Chapter 5: AI nature of the Service and transparency

The Service uses AI and automated systems to generate Outputs. Outputs may be generated without human review. We may inform you that you are interacting with an AI system and that Outputs may be AI-generated where required or appropriate.

Chapter 6: No professional advice

The Service and Outputs are for self-discovery and personal reflection purposes only. They are not medical, psychological, legal, or financial advice and do not create a professional-client relationship. You must seek qualified professional advice for professional matters.

Chapter 7: High-stakes prohibition and required human review

7.1 Prohibited high-stakes uses

You must not use the Service or Outputs as the basis for, or in substitution of, a decision that materially affects a person’s legal, financial, medical, educational, employment, immigration, or safety situation. This prohibition includes, without limitation:

employment, worker management, recruitment, or performance-evaluation decisions by an employer or agent
credit, banking, insurance, or financial eligibility decisions
education admissions, grading, evaluation, proctoring, or disciplinary decisions
legal status, immigration, border-control, law-enforcement, judicial, or administrative-justice decisions
medical diagnosis, treatment, clinical triage, or crisis intervention
eligibility for essential public or private services, including social benefits, housing, utilities, and public healthcare
biometric identification or categorisation of natural persons
any automated decision-making that produces legal effects or similarly significant effects on a person within the meaning of Article 22 GDPR.

7.1.1 Personal reflection on major life choices

Selv-a is designed to support personal reflection, including reflection on major life choices such as career direction, education, relationships, or relocation. If you use Outputs to inform such a choice, you must treat the Outputs as a starting point only and obtain independent professional advice (legal, medical, financial, or other, as appropriate) before acting. You remain solely responsible for the decisions you make.

7.2 Shared responsibility

Selv-a supports your responsible use of the Service by (a) clearly labelling AI-generated content where required (see §5 and the AI Notice), (b) listing prohibited high-stakes uses in §7.1, (c) publishing a Safety & Crisis Notice and Acceptable Use Policy, and (d) making in-product safety resources available.

You are responsible for:

reviewing §7.1 before using Outputs to inform any significant decision
obtaining independent professional review before acting on Outputs in any context listed in §7.1 or §7.1.1
notifying Selv-a at support@selv-a.com if you become aware that the Service is being used in a prohibited high-stakes context.

Nothing in this §7.2 limits your mandatory rights under Italian or EU consumer-protection law, including mandatory warranties and remedies under Codice del Consumo Art. 128 et seq. and Directive (EU) 2019/771.

Chapter 8: Acceptable use and prohibited content

You must not:

violate laws or third-party rights
submit content that is illegal, abusive, exploitative, or intended to harm others
attempt to bypass safety controls
reverse engineer, scrape, or extract the Service at scale
use Outputs to impersonate people or misrepresent AI-generated content as human-generated in a deceptive way.

You are responsible for your User Content and your use of Outputs.

Chapter 9: Third-party AI Provider rules

Because the Service may route requests to different AI Providers, you agree not to use the Service in ways that violate applicable third-party provider rules (including content restrictions and safety rules) that apply to the features you use. We may enforce these restrictions through moderation and account actions.

Chapter 10: User Content, ownership, and licenses

10.1 Ownership

You retain ownership of your User Content, subject to any rights of third parties.

10.2 License to Selv-a

You grant Selv-a a worldwide, non-exclusive, royalty-free, terminable license to host, store, process, transmit, reproduce, and create derivative works from your User Content solely to the extent necessary to:

provide the Service to you
generate Outputs in response to your inputs
perform safety checks and enforce integrity rules described in the Acceptable Use Policy and Chapter 8
debug, evaluate, and improve the operational quality of the Service (including QA review of bug reports submitted by you), provided that such use is internal to Selv-a and its Processors and does not include using your User Content to train any AI Provider model
comply with legal obligations and exercise or defend legal claims.

The license terminates automatically when you delete the relevant User Content or your account, except to the extent retention is required for the purposes set out in the Privacy Policy (for example, accounting records, dispute defence, or backup restoration windows). The license does not authorise Selv-a or any Processor to use your User Content for advertising, content syndication, public display, or model training.

10.3 Sublicense to vendors and AI Providers

You grant Selv-a the right to sublicense the license in Section 10.2 to Processors and AI Providers only as necessary to provide and support the Service.

10.4 AI Provider data controls

At the effective date of these Terms:

(a) OpenAI states that API and business inputs and outputs are not used to improve OpenAI models by default. OpenAI separately offers organisation-level or project-level opt-in controls for model-feedback sharing, evaluation/fine-tuning sharing, and inputs/outputs sharing. Selv-a has not enabled any of these sharing controls.

(b) Anthropic states that commercial API inputs and outputs are not used to train Anthropic models by default and are deleted from Anthropic’s backend within 30 days of processing, subject to longer retention for abuse monitoring, legal obligations, or agreed alternatives. Anthropic separately offers opt-in feedback-sharing and model-improvement controls, and an optional zero-data-retention configuration. Selv-a has not enabled provider-side feedback or model-improvement sharing and has not claimed zero data retention.

(c) Even when provider-side model improvement is disabled, AI Providers may retain certain API data for abuse monitoring, application state, or legal compliance according to their platform settings and endpoint behaviour.

(d) If Selv-a (i) enables any provider-side sharing control for an AI Provider, (ii) adds or substitutes an AI Provider whose default data-handling or model-improvement terms are materially different from those described above, or (iii) changes its posture on zero data retention or abuse monitoring, we will update these Terms, the Privacy Policy, and the AI Notice and provide notice before or when the change takes effect, consistent with Article 13(3) GDPR.

The Service offers several sharing features, including compare links, group comparisons, postcards, and share cards. These features let you send selected Outputs or selected User Content to other people inside or outside Selv-a.

If you use any sharing feature:

You choose what to share, with whom, and through which channel. You are responsible for reviewing the shared content before sending, including any personal or sensitive information it may contain.

Do not share Personal Data about other people without their permission or another lawful basis.

Shared links can be opened by anyone who has the URL. Unless the Service explicitly offers an access control for that feature, a shared link is not private. Recipients can copy, forward, screen-capture, save, or redistribute shared content, and once shared, that content is outside Selv-a’s technical control.

Do not use sharing features to disclose sensitive or confidential information (including special category data under Article 9 GDPR, credentials, identification documents, or financial data) unless you accept the risks of disclosure.

When you initiate a compare link as a registered user, the link transmits your display name (and surname if you have set one) and your answers to the linked flow to the recipient. See Privacy Policy §3.1(B) for the full payload description.

We may provide takedown tooling for links or comparisons hosted inside Selv-a. We cannot remove copies that recipients have made outside the Service. Additional rules on sharing are in the Community and Sharing Guidelines and the Acceptable Use Policy.

Chapter 12: Safety and crisis disclaimer

Selv-a is not an emergency service or a suicide prevention hotline. The Service may provide crisis resources or encourage contacting emergency services or qualified professionals if it detects concerning signals, but:

we do not guarantee detection
we do not guarantee intervention
you must seek immediate help if there is imminent danger.

Chapter 13: Subscriptions, payments, renewals, refunds, and consumer withdrawal

13.1 Billing and renewal

Paid features (currently Selv-a Plus and Selv-a Pro) may be billed via Apple App Store, Google Play, or other in-app purchase processors. The reference price, billing frequency, and auto-renewal behaviour for each tier are set out in the in-app paywall and the App Store Disclosures Pack. Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date through the platform’s subscription-management interface (Apple ID → Subscriptions or Google Play → Subscriptions). Selv-a does not store your payment instrument; refunds are processed by the platform under its own policies.

13.2 Pre-renewal reminder

Where required by Article 7-quater of Italian Legislative Decree no. 70/2003 and by Article 15 of Decreto Legge no. 145/2023 (and equivalent EU consumer-protection rules), Selv-a will send a reminder email at least 14 days before the renewal date for annual or longer subscriptions, summarising the next charge, the renewal date, and the cancellation path. The reminder is sent to the email associated with your account.

13.3 Right of withdrawal (Article 49(1)(h) and Articles 52–58 Codice del Consumo)

If you are a consumer resident in the European Union, you have the right to withdraw from a subscription contract within fourteen (14) calendar days from the date the contract is concluded (the date your payment is processed by the platform), without giving any reason and without incurring any cost other than those provided by Articles 56(2) and 57 Codice del Consumo (Italian implementation of Articles 13(2) and 14 of Directive 2011/83/EU on consumer rights).

To exercise your right of withdrawal, you must communicate your decision by an unambiguous statement before the 14-day period expires. You may use:

the model withdrawal form set out in Annex I, Part B, Codice del Consumo, available at https://selv-a.com/withdrawal-form (the “Withdrawal Form”); or
any other unambiguous statement sent to support@selv-a.com referencing your account email and the subscription you are withdrawing from.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

Effects of withdrawal: Selv-a will reimburse all payments received from you in respect of the withdrawn subscription without undue delay and in any event not later than 14 days from the day on which Selv-a is informed of your decision. Reimbursement is processed through the same payment channel used for the original transaction (Apple App Store or Google Play); you will not incur any fees as a result of such reimbursement, save for any platform-side fee disclosed by Apple or Google.

13.4 Express request to begin the Service during the withdrawal period (Article 59(1)(o) Codice del Consumo)

The Service is digital content and a digital service supplied without a tangible medium. Your subscription features unlock immediately upon validation of your payment by Apple App Store or Google Play; immediate availability is essential to the nature of the Service, because you cannot meaningfully use the Service without performance beginning at once. By confirming your purchase at the in-app paywall, having previously accepted these Terms at sign-up, you:

(a) expressly request that Selv-a begin performance of the subscription during the 14-day withdrawal period set out in §13.3; and

(b) acknowledge that, once performance has begun with your prior express consent and acknowledgement, you will lose your right of withdrawal under §13.3 in accordance with Article 59(1)(o)(ii) Codice del Consumo.

The wording of this §13.4, together with the in-app paywall screen shown to you at checkout and the platform’s own confirmation of purchase, constitutes the express request and acknowledgement required by Article 59(1)(o) Codice del Consumo. The accepted Terms version, the paywall locale, and the timestamp of your acceptance are recorded in your account so that we can evidence your consent on request; you may obtain a copy by emailing privacy@selv-a.com.

For periodic subscriptions, even where the right of withdrawal has been lost under this §13.4, you retain at all times the right to cancel future renewals through the platform’s subscription-management interface (see §13.1).

13.4-bis No refund for consumed subscription periods

Because the Service is delivered and consumed immediately and continuously during each billing period, refunds are not available for subscription periods that have already been consumed. The immediate-delivery nature of the Service is the reason no pro-rata refund is offered. This does not affect (i) your statutory right of withdrawal under §13.3, which applies before performance has begun, or (ii) your statutory conformity rights under §13.5. Refund requests for subscription periods not covered by §§13.3 or 13.5 are addressed directly to Apple App Store or Google Play under §13.6.

13.5 Statutory guarantee for digital content (Articles 135-octies to 135-vicies-bis Codice del Consumo)

Selv-a as supplier of digital content and a digital service is bound by the conformity, update, and remedy obligations set out in Articles 135-octies to 135-vicies-bis of Italian Legislative Decree no. 206/2005 (Italian implementation of Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services). In particular:

the Service must conform to the subjective and objective requirements set out in Articles 135-decies and 135-undecies, including reasonable expectations as to functionality, compatibility, and security
Selv-a will provide the updates necessary to keep the Service in conformity for as long as the consumer may reasonably expect, having regard to the type and purpose of the Service and the duration of the subscription, in accordance with Article 135-duodecies
in case of lack of conformity, you have the right to have the Service brought into conformity, to a proportionate price reduction, or to terminate the contract, in accordance with Articles 135-quaterdecies to 135-sexies-decies, without prejudice to your right to compensation for damages.
The statutory burden-of-proof rule of Article 135-terdecies applies: any lack of conformity that becomes apparent within one year of the date of supply is presumed to have existed at that date, unless proven otherwise or unless this presumption is incompatible with the nature of the Service.

13.6 Refunds outside the statutory withdrawal and conformity regimes

Refunds outside the cases covered by §13.3 and §13.5 are at the discretion of the relevant in-app purchase platform under its own refund policy. Selv-a cannot itself process platform-side refunds; you must address such requests directly to Apple App Store or Google Play. Where Selv-a has the technical ability to credit you (for example by extending a free period), Selv-a will consider doing so on a goodwill basis and is not bound by any precedent so created.

Chapter 14: Intellectual property

Selv-a and its licensors own the Service, software, interfaces, branding, and related intellectual property, except User Content. You receive a limited, personal, non-transferable, non-exclusive, revocable license to use the Service for your own lawful, non-commercial purposes, subject to these Terms. You may not copy, modify, distribute, sell, rent, lease, or create derivative works from the Service except as allowed by law.

Chapter 15: Service availability, changes, and termination

15.1 Availability

The Service is provided “as is” and “as available”.

15.2 Changes and discontinuation

Selv-a may modify, suspend, or discontinue features of the Service from time to time, but only for a giustificato motivo within the meaning of the Italian doctrine of vexatious clauses (Article 33(2)(m) Codice del Consumo) — namely (i) safety, security, fraud-prevention, or stability concerns; (ii) maintenance, technical migration, or supplier change; (iii) compliance with applicable law, regulator request, court order, or change in third-party AI Provider availability; (iv) commercial discontinuation of a feature for objective reasons (loss of supplier, unsustainable cost, low usage). Where the change is material to the consumer’s position and is not strictly necessary to address an imminent risk, Selv-a will give reasonable advance notice (at least 30 days where practicable) and will allow the consumer to terminate the affected subscription with a pro-rated refund of any prepaid period.

15.3 Suspension and termination

Selv-a may suspend or terminate access to the Service:

(a) immediately, where you violate these Terms in a manner that creates safety or security risk, breach the Acceptable Use Policy in a manner described in its §4.2 (harm to others) or §4.3-bis (institutional enrolment), or where immediate action is required to comply with applicable law or to protect users, the Service, or third parties; or

(b) on reasonable notice (at least 14 days), where you breach these Terms in a less serious or correctable manner and fail to cure the breach after written notice from Selv-a.

Where the action is a content removal, restriction, or account suspension/termination falling within the scope of Article 17 of Regulation (EU) 2022/2065 (Digital Services Act), Selv-a will provide a statement of reasons in accordance with Acceptable Use Policy §5.2.

15.4 Export and backups

You are responsible for exporting content you need and maintaining backups where appropriate.

Chapter 16: Disclaimers

To the maximum extent permitted by law:

the Service is provided “as is” and “as available”, and we make no contractual warranties as to accuracy, completeness, reliability, availability, or fitness for a particular purpose
Outputs are generated by AI systems and by automated tools. They may be inaccurate, outdated, incomplete, inconsistent, biased, or misleading; they may appear confident even when wrong; they may attribute false information to real people, organisations, or sources (“hallucination”); and they may vary between sessions for the same input
Outputs are not professional advice (see §6) and must not be used for the high-stakes purposes listed in §7
you use the Service and Outputs at your own risk, subject to the responsibilities in §7 and §11.

This Chapter 16 does not exclude or limit any of the following, which apply notwithstanding any contrary provision:

(i) the statutory guarantee of conformity for digital content and digital services under Articles 135-octies to 135-vicies-bis Codice del Consumo (Directive (EU) 2019/770), as detailed in §13.5
(ii) the mandatory consumer guarantees and remedies under Codice del Consumo Articles 128 et seq. and Directive (EU) 2019/771 for any goods element of the Service
(iii) liability under Directive (EU) 2024/2853 on liability for defective products as implemented in Italian law; or

(iv) any other mandatory consumer-protection right that cannot be waived by contract.

Chapter 17: Limitation of liability

17.1 General limitation

To the maximum extent permitted by law, Selv-a is not liable for indirect, incidental, consequential, special, or punitive damages, or for decisions you make based on Outputs.

17.2 Liability exclusions that cannot apply

Nothing in these Terms excludes or limits liability to the extent it cannot be excluded under applicable law, including liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
willful misconduct or gross negligence, where such limitations are prohibited.

17.3 Liability cap (does not apply to consumers)

This §17.3 applies only to claims brought by users acting outside any consumer capacity (i.e. for purposes relating to the user’s trade, business, craft, or profession), and only to the extent permitted by applicable mandatory law. For such non-consumer claims, Selv-a’s aggregate liability per claim and in aggregate over any twelve-month period is capped at the greater of (a) the amounts you paid Selv-a in the twelve months prior to the event giving rise to the claim, or (b) one hundred euro (EUR 100).

This §17.3 does not apply, and no liability cap applies, to claims brought by consumers within the meaning of Article 3(1)(a) Codice del Consumo and Article 2(1) of Directive 2011/83/EU. For consumer claims, Selv-a’s liability is governed by the mandatory rules of Italian and EU consumer-protection law, including Articles 135-octies to 135-vicies-bis Codice del Consumo (digital content), Articles 128 et seq. Codice del Consumo (sale of goods), Articles 1218 and 1223 et seq. of the Italian Civil Code (general contractual liability), and Directive (EU) 2024/2853 on liability for defective products. Nothing in these Terms attempts to limit such liability and any such attempt is void.

Chapter 18: Indemnity

This Chapter 18 applies only to users acting outside any consumer capacity. To the maximum extent permitted by law, such non-consumer users agree to indemnify and hold Selv-a harmless from third-party claims arising out of:

their User Content
their misuse of the Service in breach of these Terms or the Acceptable Use Policy
their violation of applicable law in connection with the Service
their infringement of third-party rights.

This Chapter 18 does not apply to consumers and creates no obligation of indemnity for users acting in a consumer capacity. Where the claim arises in part from Selv-a’s own act, omission, or breach, the indemnity is reduced proportionally and does not extend to the share of damage attributable to Selv-a.

Chapter 19: Dispute resolution and governing law

19.1 Governing law

Italian law applies, without prejudice to the protection afforded to you by mandatory provisions of the law of the country in which you have your habitual residence (Article 6(2) Regulation (EC) 879/2008 — Rome I).

19.2 Voluntary informal resolution before filing a claim

Most disputes can be resolved without a formal proceeding. Before filing a lawsuit, an out-of-court ADR procedure, or a regulatory complaint, you are invited (but not required) to first contact Selv-a at support@selv-a.com with a written notice of dispute that sets out: (a) your name and registered email, (b) a short description of the issue, (c) the outcome you are seeking, and (d) any relevant documents.

After receiving a notice of dispute, Selv-a will acknowledge receipt within 10 business days and will attempt in good faith to resolve the dispute within 60 days of acknowledgement. This §19.2 is voluntary for consumers; nothing in this clause requires a consumer to engage in informal resolution before exercising any statutory right (including ADR under §19.2.1, regulatory complaint under §19.2.2, or judicial action).

19.2.1 Alternative dispute resolution (EU and Italian consumers)

If you are a consumer resident in the European Union, you may submit a dispute to a qualified ADR body listed on the European Commission’s registry of ADR entities. Selv-a designates the following ADR procedure as the primary out-of-court forum for consumer disputes concerning the Service:

Conciliaweb, the online conciliation platform operated by AGCOM (Autorità per le Garanzie nelle Comunicazioni), accessible at https://conciliaweb.agcom.it.
Where the dispute does not fall within Conciliaweb’s scope, you may also use any other body qualified by the Italian Ministero delle Imprese e del Made in Italy under Codice del Consumo Article 141-decies, or any qualified body in your country of residence under Directive 2013/11/EU. Recourse to ADR is voluntary and does not affect your right to bring proceedings before a competent court under §19.3.

19.2.2 Regulatory complaints

You may at any time lodge a complaint with:

the Garante per la Protezione dei Dati Personali (Piazza Venezia 11, 00187 Roma) for data-protection matters, or with your national data protection authority if you are in another EEA country
the Autorità Garante della Concorrenza e del Mercato (AGCM) for unfair commercial practices under Codice del Consumo Articles 18–27
the European Commission Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr for cross-border consumer disputes arising from online contracts.

19.3 Venue and jurisdiction

If you are a consumer resident in Italy, disputes will be subject to the mandatory territorial jurisdiction of the court of your residence or domicile in Italy, in accordance with Article 66-bis Codice del Consumo. If you are a consumer resident in another EU/EEA Member State, jurisdiction is governed by Articles 17–19 of Regulation (EU) 1215/2012 (Brussels I-bis), which protect your right to sue in the courts of your domicile.

If you are not a consumer, the exclusive venue is the Tribunale di Pavia, Italy, unless otherwise required by mandatory law.

Chapter 20: Changes to Terms

Selv-a may update these Terms from time to time. Changes are classified as follows:

(a) Editorial changes (typographical, formatting, clarifying cross-references, fixing broken links). Selv-a updates the “Last updated” date and the change takes effect when published. No re-acceptance is requested.

(b) Material non-vexatious changes (changes to features, AI Provider routing within the boundaries of §10.4, processor list, retention windows, or other terms not falling under §20(c)). Selv-a will give you reasonable advance notice (at least 30 days where practicable) by email or in-app notice before the change takes effect. Continued use of the Service after the effective date constitutes acceptance, only to the extent permitted by Article 1341 of the Italian Civil Code and Article 33 Codice del Consumo. You may at any time terminate your account before the change takes effect; the previous version of these Terms continues to apply to your use until termination.

(c) Vexatious or significant consumer-affecting changes (any change that affects a clause listed in Article 33(2) Codice del Consumo or Article 1341, second paragraph, of the Italian Civil Code — including limitation of liability, unilateral modification, jurisdiction or venue, ADR, waiver of statutory rights, or restriction of remedies). Such changes do not take effect against you unless and until you provide affirmative acceptance through an in-app double-confirmation flow. Continued use of the Service without such acceptance keeps the previous version of the relevant clause in force as between you and Selv-a. If you decline the change, you may continue to use the Service under the previous version until the affected feature is discontinued, or you may terminate your account with a pro-rated refund of any prepaid period.

This §20 does not limit your mandatory rights under Italian or EU consumer-protection law. The version history of these Terms is preserved at apps/shared/legal/legal.json (versions.terms) and on request at legal@selv-a.com.

Chapter 21: Contact